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Even though I am a businessman who spends a lot of his time
travelling, I do occasionally find the time to stroll through the
menswear department of one of the big clothing stores. Today,
it’s leisurewear I’m looking for – I get enough of suits and ties
at work!
Though the marketing experts definitely wouldn’t put me in
the category ‘Young Men’, that’s the department I make for,
hoping they won’t give me weird looks. Hip-hop is booming
from the oversized loudspeakers mounted next to a poster
showing a young, good-looking man. This male model with his
perfect six-pack is having his jeans done up by a woman
standing behind him. She is reaching around from the back
and helping him fasten (or unfasten?) his trousers.
‘Twelve thirty-eight to 14, please; twelve thirty-eight to 14,
please,’ a shrill voice calls much too loudly from the loudspeakers,
a brief respite from the racket they were broadcasting
before. I wonder who introduced that idiotic numbering
system. Most people are given a complete name shortly after
birth, and here they turn them into numbers.
I’m standing helplessly in front of a floor-to-ceiling shelving
element, wondering as usual what size my bottom half is. Is it
34/38 or 36/38? I take one pair of trousers after another from
the shelf and hold them up against me. Straight away, I reject
three of the pairs I pick up. I think I have definitely outgrown
the torn and patched jeans phase. I look desperately for a sales
assistant to help me in my moment of need. ‘Twelve thirtyeight
to Kinderman, please. Twelve thirty-eight to Joe
Kinderman – help! Where are you?’
I grab three pairs of jeans in different sizes and colours and
look for the changing rooms. The cubicles here are of the
‘Western Saloon’ type and have those swinging doors that
cover only the middle part of you (and more or less of that,
depending on how tall you are), and they remind me of
old John Wayne movies. To prevent embarrassing encounters,
I walk up and down the row of cubicles, bent at the
waist, looking for one without bare feet showing under
the door. I find a free cubicle, and, cool as John Wayne in
his prime, I give the doors a hefty push – only to have them
slam loudly into the walls on either side of the cubicle. The
first pair of jeans I try on is a no-go – far too short and only suitable
for wading in rock-pools. The second pair is the right
length, but unfortunately, I can’t do them up. The oversized
white plastic anti-theft device has been mounted right on the
button placket. My third and last attempt fails, too. I pull up
the zip, only to have the metal tag come off in my hand.
I decide to go for option four, which is to stick with that
faithful pair of jeans waiting for me at home and which has
served me so well for so many years.
On my way to the escalator, I pass the poster of the male
model with his six-pack and the beautiful girl again. What a
lucky man, I think. He’s wearing a pair of jeans that fit him like
a glove, and he’s even got his own fashion consultant and maid
to help him dress.
Amazingly good!
In a fashion store in a large city, customers can go to the information
desk and inform staff there what they are looking for.
The staff then page trained personnel from the corresponding
department and someone will come and accompany the
customer to the relevant department.
One Swiss company offers its customers support with the
help of computers. Customers are photographed in their
underwear, the computer measures their proportions automatically
from the photograph and calculates the correct size
needed – in everything from socks or stockings to bras. The
computer also suggests designers and brands suited to the
customer’s type. Then customers can buy all their clothes
without problems via the internet and don’t have to worry that
the garments they order won’t fit.
Another fashion store has fitted sensors to the doors of the
changing cubicles so that customers can see if they are vacant
or not. And the doors are solid fixed doors with a gap of only
10 centimetres at the top and bottom.
A tie dealer in Starnberg already does half his business via
the internet, a fact that is at least partly due to the intriguing
and handy online service he offers. A virtual model tries on the
tie the customer selects with a variety of suits and shirts in
different colours. This way, the customer can see straight away
whether the tie he likes will go with the suit he has hanging in
his wardrobe.
A menswear store in London guarantees to make any minor
alterations required, for example, letting trousers out at the
waistband, immediately, so that customers don’t have the
bother of returning to the store to pick up their suits or having
them delivered. |